Cancellation policy
Last updated: 10 August 2026
BEPPU SOAK sessions are deliberately small. The moment you book, that seat is held for you and we begin ordering materials, drinks and food, and confirming the artist and the venue. The closer a cancellation falls to the date, the less realistically that seat can be offered to someone else.
Cancellation fees therefore depend on how far ahead you tell us.
Fees
| Up to 3 days before | No charge One free change of date is also possible |
|---|---|
| 2 days and 1 day before | 50% of the price Guest numbers and materials are confirmed with the venue at this point |
| On the day, or no-show | 100% of the price |
Why these amounts
Because places are limited, a cancelled seat cannot be sold to another guest. The fees above cover materials (roughly ¥800 per seat), the drinks and food ordered, the artist’s committed time, and the head count already given to the venue.
They are set so as not to exceed the “average loss” standard under Article 9 of Japan’s Consumer Contract Act. Where our actual costs are lower, we charge only that amount.
Changing your date
Tell us at least three days ahead and we will move you to another date of the same session once, free of charge, subject to availability. If you then cancel the rescheduled booking, the fee is calculated from the new date, not the original one.
How to cancel
Use the link in your confirmation email, or write to info@beppusoak.com. Fees are calculated from the moment we receive your message.
Refunds
Refunds go back to the card you paid with. Depending on your card issuer, it can take anywhere from a few days to about a month to appear on your statement.
If we cancel
If severe weather, a disaster, transport disruption, sudden illness of the artist or a problem at the venue forces us to cancel, you receive a full refund, and we will offer an alternative date where we can. We cannot cover costs beyond the refund itself, such as travel or accommodation.
Late arrival and no-shows
You are welcome to join late, though we may not be able to cover everything with you. No refund or reduction applies in that case. If you do not arrive and have not been in touch, the full price is charged.
This policy is current as of August 2026. Any change applies to bookings made after it takes effect; existing bookings keep the policy that applied when they were made. This English text is provided for convenience — the Japanese version prevails.